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At C12 Community we are committed to your data and your privacy. Be sure that your information is safe with us and we will never share it for purposes other than those described in these paragraphs.

This policy applies to all websites, physical and/or virtual events, apps and other services we offer at C12 Community that refer to or contain a link to this privacy policy. This privacy policy may be supplemented by additional privacy statements, terms or notices provided to you.

The company, owner or administrator of the service, SANTANEL ASOCIADOS SAS DE CV, is primarily responsible for personal information and data management, through its brand C12 COMMUNITY and its subbrands.


​How do we collect your information?

​We collect your personal information from:


  • Data you enter through our web forms, badge readers at any of our events, apps forms and other mechanisms.
  • From third party sources and
  • Through automated technologies such as our CRM.




What type of information do we collect?


The type of personal information we collect will depend on how you interact with us and the Service. This may include:

  • Contact data, such as your name, email address, postal address, social media handle and personal, office or mobile phone number;
  • Account login credentials, such as usernames and passwords, password reminders, and similar security information;
  • Other account or event records and profile information, such as educational background, employment and work history, dietary and accessibility requirements, personal tastes or preferences, marital status, and photo;
  • Payment information, such as credit or debit card number;
  • Comments, opinions and other information that you provide to us, including information that you send to customer support and messages, scheduling inquiries and other information that you wish to share with our exhibitors, visitors, partners and others;
  • Communication interests and preferences, including matches, event planning, and networking options.​


Data from other sources

We may also obtain your personal information from third parties, including:

  • Service providers that help us determine a location based on your IP address to adapt certain products to your location, or;
  • Allies with whom we offer co-branded services or engage in joint marketing activities;
  • Publicly available sources and data providers from which we obtain data to validate or complement the information we hold.


Service usage data

Our Service may automatically collect information about how you and your device interact with the Service, including:

  • Computer, device and connection information, such as IP address, browser type and version, operating system, platform and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data;
  • Usage data, such as resources used, settings selected, URL clickstream data, including date and time, referring and exit pages, and pages visited on the Service;
  • In the case of location-aware Services, your location; for example, where you are located on the venue floor.


We collect this data through our servers and through the use of cookies and other technologies. You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to register, log in, access certain parts of, or fully use the Service. For more information, visit the Service’s cookie notice.​



Why do we collect your information?


We use your information depending on how you interact with our services, basically to:

  • To provide and operate the services, for example to participate in our in person and virtual events, creating experiences according to your interests and/or tastes.
  • Offer you personalized content and other customizations to make the Service more compatible with your interests and geographic location;
  • Provide, activate and manage your access to and use of the Service;
  • To provide our users with ongoing customer assistance and technical support;
  • To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages;
  • To create aggregate statistical data and other aggregated or deduced non-personal information, which we or our business partners may use to provide and improve our respective services;
  • To comply with applicable laws and regulations.







How do we share your information?

Depending on the Service provided, we share personal information with:

  • Our service providers, suppliers, agents and representatives, including, but not limited to, payment processors, event space providers, event venue contracted providers, customer support providers, email service providers, IT service providers, mail delivery companies and shipping agents,
  • Our clients and brands participating in our events (as applicable), sponsors, media partners, joint venture partners and other third parties, including entities for which we act as agents, licensees or event managers, who wish to send information about its products and services that may be of interest to you, as determined by your choices in managing your communication preferences and other settings.
  • Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through data storage, databases, and general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards established by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover . PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.






How do we communicate with you?​

We may contact you to notify you about your participation in a C12 event, to manage a contract, resolve a dispute, collect fees or money owed, to ask for your opinion through surveys or questionnaires, to send updates about our company, or whenever necessary to contact you to enforce applicable national laws and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.

You may personalize and manage your communication preferences and other settings when you register for the Service, updating your account resources and preferences, using the “opt-out” or unsubscribe mechanism or other means presented in the communications you receive. , or by contacting us. We reserve the right to notify you about changes or updates to the Service whenever necessary.




Do you want us to delete your data?​


You have the right to withdraw your consent to the use of your personal information at any time. If you no longer wish us to process your data, please contact us at




Updates to our privacy policy


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.



Did you have doubts?

​If you have any questions, comments, complaints or requests related to this Privacy Policy or the processing of your information, you can contact us at this number (56)-51-15-83-61 or at marketing@c12community. com

Last update: December 26, 2023

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